A Great Hospital Starts With An Excellent Staff. We Take Pride In Our Employees And The Service They Provide.
Please click on the Department links below to learn more about our staff.
Our Well Trained Staff Is Ready to Meet Your Needs
The Admitting department of Pacific Hospital of Long Beach sincerely welcomes you as a patient. We are pleased that you have chosen to receive medical services from our facility.
We strive to provide the highest level of satisfaction to our patients, their family and friends, physicians, staff and various departments of the hospital.
LOCATION AND HOURS
The Admitting department is located at the Main Entrance of the hospital. All scheduled admissions must stop at the front reception desk directly inside the Main Entrance doors.
The hours of operation are:
Monday - Friday, 5:00a to 8:00p
Saturday - 8:30a to 5:00p
EMERGENCY ROOM REGISTRATION
The ER Registration department is located inside the Emergency Room entrance of the hospital that is located on the East side of the hospital. All Emergency Room patients must stop in the ER Registration area to be triaged by a nurse prior to registration.
After regular business hours, all scheduled patients (inpatient and outpatient) should report to the ER Registration department.
The ER is open 24 hours a day,
seven days a week.
Phone: (562) 997-2296 or (562) 997-2297
Fax: (562) 427-4478
REQUIREMENTS FOR ALL REGISTRATIONS
Upon arrival in the Registration department, you will be asked to verify all demographic and insurance information.
You will be required to provide the following information:
- Health insurance cards and information including address, telephone number, and policy number
- Picture identification card
- Social Security number
- A valid prescription or physician order for all tests (signed by physician)
- Referral or authorization numbers, if required by your insurance
- A note giving "permission to treat" from a parent or legal guardian if the minor will be unaccompanied by the responsible party.
You will also be required to sign various forms at time of registration. Medicare recipients will also be asked to complete a Medicare Secondary Payer Questionnaire and sign an Important Notice from Medicare form.
Upon admission to Pacific Hospital of Long Beach, each inpatient is provided, upon request, information regarding medical advanced directives.
If you would like information before you arrive at the facility, please contact the Admitting office during regular business hours.
Patients are responsible for all financial liabilities including co-payments, deductibles, and out-of-pocket expenses at the time of registration or at the time of discharge for emergency admissions.
If the exact dollar amount has not been determined, you will be asked to make a deposit and will be billed for any additional money owed.
Financial Counseling is available to all patients who have any financial liabilities to Pacific Hospital of Long Beach.
CHARITY CARE / DISCOUNT PAYMENT
For any Charity Care or Discount Payment questions, please contact us at (562) 256-8325 or (562) 256-8310.
Pre-registration is available to all scheduled patients prior to the date of service to expedite the check-in process.
During the pre-registration process, all registration information is obtained over the telephone. When you arrive at the facility, you will be required to provide your insurance card(s) and sign the required forms before going to the department.
Pre-registration forms are available through our Admitting department, Labor and Delivery department, or through your OB/GYN's office. These forms gather basic demographic and financial information and allow us to ensure that you are pre-registered and authorized for services prior to your admission.
Pre-registration forms should be completed at the beginning of the second trimester or at the time you select Pacific Hospital of Long Beach for your delivery. Completed forms can be mailed or dropped off at the Admitting Department.
The following steps will help to ensure that your registration is performed in an efficient manner:
- Before you arrive at the facility for tests or procedures, you may want to contact your insurance company to obtain pre-certification and benefits information.
- Please verify with your physician's office that they have obtained the necessary authorization and referrals for your tests or procedure. The physician office must initiate the process of authorization.
- You may be required by your insurance company to notify your Primary Care Physician that you will be treated at Pacific Hospital of Long Beach.
REGISTRATION DEPARTMENT CONTACTS
Main Line: (562) 997-2100
Admitting Director Telephone: (562) 997-2110
Admitting Fax: (562) 997-2119
ER Fax: (562) 427-4478