PHLB Proud Points: Survey of Patients About Their Hospital Experiences Graphs

PHLB Proud Points: Survey of Patients About Their Hospital Experiences Graphs


HOW OFTEN DID NURSES COMMUNICATE WELL WITH PATIENTS?

How often did nurses communicate well with patients?The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.

Patients reported how often their nurses communicated well with them during their hospital stay. “Communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

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HOW OFTEN DID PATIENTS RECEIVE HELP QUICKLY FROM HOSPITAL STAFF?

How often did patients receive help quickly from hospital staff?The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.

Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.

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HOW OFTEN DID STAFF EXPLAIN ABOUT MEDICINES BEFORE GIVING THEM TO PATIENTS?

How often did staff explain about medicines before giving them to patients?The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.

If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.

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HOW OFTEN WERE THE PATIENTS' ROOMS AND BATHROOMS KEPT CLEAN?

How often were the patients' rooms and bathrooms kept clean?The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.

Patients reported how often their hospital room and bathroom were kept clean.

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HOW OFTEN WAS THE AREA AROUND PATIENTS' ROOMS KEPT QUIET AT NIGHT?

How often did staff explain about medicines before giving them to patients?The rates displayed in this graph are from data reported for discharges April 2007 - March 2008.

If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.

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